Head of Experience Design (XD)
Company: OneAZ Credit Union
Location: Phoenix
Posted on: September 29, 2024
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Job Description:
Our associates enjoy a one-of-a-kind culture with a rich
benefits package that includes:Generous paid time off: 11 paid
holidays, 2 floating holidays, 6 personal days, 10 vacation days,
plus sick timeLow-cost Medical, Dental & Vision plans - as low as
$5 per pay periodPaid childcare assistance (up to $96 per pay
period)Award-winning 401(k) 5% discretionary match - fully vested
from day 1100% Gym fee reimbursement up to $75/month100% Tuition
Reimbursement Up to $5,250$1200/yr student loan repaymentTarget
hiring range $104K - $131K (Depending on experience and prior to
any incentives this position is eligible for)SummaryWe are
dedicated to creating exceptional user experiences that challenge
the status quo and drive transformational growth and customer
loyalty. We believe in a human centered design approach, leveraging
design thinking to drive innovation and deliver impactful
solutions. Join us and be part of a forward-thinking team that
values creativity, collaboration, and continuous improvement.We are
seeking an experienced and visionary Experience Design Director to
lead the design of innovative, user-centric journeys. The ideal
candidate will champion design thinking principles to ensure
experiences meet the highest standards of usability, functionality,
and aesthetic excellence across channels.Essential FunctionsCarry
out supervisory responsibilities in accordance with the
organization's policies and applicable laws. Responsible for
interviewing, hiring, and training associates; planning, assigning,
and directing work; managing performance; rewarding and coaching
associates; addressing complaints and resolving problems.Oversee
the creation of intuitive, user-friendly experiences across
platforms and channels.Ensure design solutions minimize friction,
address user pain points and deliver meaningful, engaging
interactions.Collaborate with cross-functional teams to integrate
design solutions seamlessly into the overall product
strategy.Ensure that user research, empathy, and iterative testing
drive the design process.Conduct and oversee user research to gain
deep insights into user behaviors, needs, and
motivations.Facilitate workshops and user testing sessions to
collect feedback and insights.Analyze feedback in partnership with
Data Analytics to inform design decisions and validate design
concepts.Stay abreast of industry trends and emerging technologies
to drive innovation.Establish and maintain high design standards,
ensuring consistency and quality across all touchpoints.Review and
critique design work to provide constructive feedback and ensure
alignment with project goals.Advocate for best practices in user
experience design and cultivate a member-centric mindset.Foster a
culture of creativity, collaboration, and continuous learning
within the design team.Lead and inspire team of Experience
Designers, working closely with Product Management and Technology
leadership.This job description should not be considered
all-inclusive. It is merely a guide of expected duties. The
associate understands that the job description is neither complete,
nor permanent and may be modified at any time. At the request of
their supervisor, an associate may be asked to perform additional
duties or take on additional responsibilities without notice.
Complies with all policies and standards. Position grades could
fluctuate based on market value.EducationHigh School Diploma
RequiredBachelor's Degree RequiredMaster's Degree
PreferredExperience5 to 8 years of similar or related experience.
in UX/UI design with a proven track record of leading teams and
projects RequiredFintech or innovative tech experience
PreferredKnowledge, Skills and AbilitiesExpertise in applying
design thinking principles to solve complex problems and drive
innovation.Strong portfolio showcasing a range of successful design
projects and methodologies.Excellent leadership, communication, and
collaboration skills.Proficiency in design and prototyping tools
such as Sketch, Figma, Adobe Creative Suite, etc.Strong empathy,
care, and active listening skills; able to give and receive
feedback comfortably.Flexible, curious, and persistent, with a
growth mindset.Experience working in agile environments and
collaborating with product managers, engineers, and other
stakeholders.Why join the OneAZ team?Our culture is one-of-a-kind!
You'll be joining a team of friendly, hardworking, helpful
associates with the same mission guiding all that we do: We exist
to improve the lives of our members, our associates and the
communities we serve.We are proud to be an equal opportunity
employer and value diversity. We do not discriminate on the basis
of race, color, religion, creed, national origin or ancestry, sex
(including pregnancy), age, physical or mental disability, veteran
or military status, genetic information, sexual orientation, gender
identity, or any other legally recognized protected basis under
federal, state, or local law.We offer robust benefits including
low-cost medical, dental and vision plans, gym reimbursement, paid
parental leave, generous personal days and vacation time, and an
award-winning 401(k) program among many others. Take a look at our
career page for detailed benefit information: Additional
Notes:Candidates for this position will be required to sign an
authorization for OneAZ to conduct a credit and criminal background
check, pursuant to procedures in the Fair Credit Reporting Act and
any other applicable laws.All candidates will be considered for
this position on an individualized basis, in compliance with all
applicable equal employment opportunity laws.Ensures compliance
with applicable policies, laws, and regulations, including the Bank
Secrecy Act (BSA), Anti-Money Laundering (AML) compliance, USA
Patriot Act, and Office of Foreign Assets Control (OFAC).Any
individual who meets the definition of a mortgage loan originator
and is employed by a federal agency-regulated institution will need
to be registered on NMLS.
Keywords: OneAZ Credit Union, Sun City West , Head of Experience Design (XD), Other , Phoenix, Arizona
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