Insurance Representative - $2k signing bonus, Great Benefits
Company: USAA
Location: Phoenix
Posted on: October 3, 2024
Job Description:
Why USAA?Let's do something that really matters.
We have an important mission: serving the members of the military
community and their families. It's both a chance to say thank you
and the opportunity to put your talents to work in a meaningful
way. To do it right, we need the right people. We're looking for
those who share our values of honesty, integrity, loyalty and
service. Because what we do is just as important as how we do it.
Come be a part of what makes us so special!
It is all about learning and growing.
Our Customer Service Claims Representative role may be a new career
for you. There's a lot to learn, but the pathway is mapped out and
USAA is willing to invest in you! Our comprehensive, fully paid
four-month training program includes all training materials,
licensing costs, class discussions, hands-on training, e-learning
modules, and the instructor led guidance will help you to support
our members independently.
Our in-office development program provides the training you need
and the encouragement to create a proactive and independent support
style to service our membership. After six months in-office, you'll
have the opportunity to work offsite 2 days a week. Relocation
assistance is not available for this position.The OpportunityWe are
currently seeking dedicated professionals to work in our Phoenix
office for future customer service claims opportunities in 2024. We
have new training classes starting every month. Military veterans
and spouses are highly encouraged to apply.Work schedules will vary
and may include some nights and weekends. Schedules are assigned
based on business needs.Regularly scheduled shift hours that fall
between 6 p.m. and 7 a.m. during the week, or between 6 p.m. Friday
and 7 a.m. Monday are eligible for shift premium pay.As a Customer
Service Claims Representative you will be part of an outstanding
contact service center, where you will focus on providing claims
service to members regarding the initial contact on all auto OR
property First Notice of Loss (FNOL) claims. In addition, you will
respond to status inquiries from various parties, document reported
losses, set appropriate expectations, provide proactive
communications, advice, and empathy to our members.What you'll
do:
- Document First Notice of Loss by acquiring relevant information
for effective claim investigation. Set up appropriate services, as
needed, to proactively move claims forward to the furthest point in
the process within scope of role and expectation.
- Build loss reports, describe or verify coverage as appropriate,
and initiate the most effective method of damage assessment to
assign for file handling.
- Assist with questions regarding the claims process and set
expectations for next steps to help ensure claims are successfully
resolved and accurately documented.
- Resolve status inquiries and, when appropriate, route to
handling adjuster.
- Effectively operate in a fast-paced, high-volume, contact
center environment taking back-to-back calls and navigating
multiple systems and programs while maintaining an engaging member
interaction that occurs across multiple communication
channels.
- Apply strong time management skills by closely adhering to
assigned work schedule.
- Embrace continuous improvement and development through coaching
and collaboration with manager and team members.
- Use strong call management skills by assisting members within a
timely manner and limiting non-productive time.
- May assign or initiate emergency services when required on
specific claims.
- Support workload surges and catastrophe (CAT) response
operations as needed which may include potential weekends, and/or
holiday work outside normal work hours.
- Work various types of claim loss notices and inquiries,
including ones of higher complexity, and may be assigned additional
work outside normal duties as needed.
- Ensure risks associated with business activities are
effectively identified, measured, monitored, and controlled in
accordance with risk and compliance policies and procedures.What
you have:
- High School Diploma or GED
- Ability to provide exceptional customer service for our members
by using active listening, verbal, and written communication skills
to communicate clearly, professionally, and empathetically.
- Highly developed interpersonal skills to collaborate
effectively in a fast-paced team environment.
- Ability to prioritize and multi-task while navigating through
multiple business applications.
- Successful completion of a job-related assessment is
required.
- May require acquisition and maintenance of insurance adjuster
license within 90 days. (USAA provides all materials and licensing
fees)What sets you apart:
- US military experience through military service or a military
spouse/domestic partnerWe are an equal opportunity employer and
value diversity at our company. We do not discriminate on the basis
of race, religion, color, national origin, sex, gender, gender
expression, sexual orientation, age, marital status, veteran
status, or disability status. We will ensure that individuals with
disabilities are provided reasonable accommodation to participate
in the job application or interview process, to perform essential
job functions, and to receive other benefits and privileges of
employment. Please contact us to request accommodation.The above
description reflects the details considered necessary to describe
the principal functions of the job and should not be construed as a
detailed description of all the work requirements that may be
performed in the job.What we offer:USAA offers Phoenix employees
who reside in designated service zones, a fully subsidized,
reliable, safe, and employee-centric transportation solution. The
service zone includes all areas connecting to -Tempe: Ahwatukee,-
Alhambra, Central Phoenix, Chandler, Gilbert, Maricopa, Mesa,
Paradise Valley, Queen Creek, Scottsdale. -This convenient service
will transport employees from a designated park & ride location to
the Phoenix Campus.Compensation: USAA has an effective process for
assessing market data and establishing ranges to ensure we remain
competitive. You are paid within the salary range based on your
experience and market data of the position. The actual salary for
this role may vary by location. The hiring range for this position
is: $ 43,750 to $45,750.Employees may be eligible for pay
incentives based on overall corporate and individual performance
and at the discretion of the USAA Board of Directors.Benefits: At
USAA our employees enjoy best-in-class benefits to support their
physical, financial, and emotional wellness. These benefits include
comprehensive medical, dental and vision plans, 401(k), pension,
life insurance, parental benefits, adoption assistance, paid time
off program with paid holidays plus 16 paid volunteer hours, and
various wellness programs. Additionally, our career path planning
and continuing education assists employees with their professional
goals.For more details on our outstanding benefits, visit our
benefits page on USAAjobs.com.Applications for this position are
accepted on an ongoing basis, this posting will remain open until
the position is filled. Thus, interested candidates are encouraged
to apply the same day they view this posting. -USAA is an Equal
Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.
Keywords: USAA, Sun City West , Insurance Representative - $2k signing bonus, Great Benefits, Other , Phoenix, Arizona
Didn't find what you're looking for? Search again!
Loading more jobs...