Auto Claims Adjuster- Entry Level
Company: USAA
Location: Phoenix
Posted on: October 3, 2024
Job Description:
Why USAA?Let's do something that really matters.
We have an important mission: serving the members of the military
community and their families. It's both a chance to say thank you
and the opportunity to put your talents to work in a meaningful
way. To do it right, we need the right people. We're looking for
those who share our values of honesty, integrity, loyalty and
service. Because what we do is just as important as how we do it.
Come be a part of what makes us so special!
It is all about learning and growing.
Our Associate Auto Claims role may be a new career for you. There's
a lot to learn, but the pathway is mapped out and USAA is willing
to invest in you! Our comprehensive, fully paid four-month training
program includes all training materials, licensing costs, class
discussions, hands-on training, e-learning modules, and the
instructor led guidance will help you to support our members
independently.
Our in-office development program provides the training you need
and the encouragement to create a proactive and independent support
style to service our membership. After six months in-office, you'll
have the opportunity to work in a hybrid model where you can work
from home 2 days a week.The OpportunityWe are currently seeking
dedicated professionals to work in our Phoenix office for future
Entry Level Claims Adjuster opportunities in 2024. Work schedules
will vary and may include some weekends. We have new training
classes starting every month. Military veterans and spouses are
highly encouraged to apply. As an Associate Auto Claims Adjuster
your work will focus on adjusting non-injury auto claims. You'll
work under supervision to investigate, evaluate, negotiate, and
adjust low complexity auto insurance claims presented by or against
our members. This will include the end-to-end claims process and
settling claims in compliance with state laws and regulations. In
this role, you will make a difference to our members as you deliver
best in class customer service through setting appropriate
expectations, proactively communicating and providing advice to
deliver appropriate solutions to the member.What you'll do:
- Acquire and apply basic knowledge of auto coverages, auto
physical damage, and liability, in order to evaluate and settle
high volume and low complexity auto claims such as; simple
comprehensive and collision (i.e., single vehicle, parked and
unoccupied, clear liability), glass, roadside, and rental vehicle
coverages for repairable vehicles.
- Resolve claims through proactive problem solving and decision
making, within authority guidelines and under direct supervision,
while overcoming obstacles, and effectively prioritizing the
workload.
- Clearly document thought process including damage evaluation,
investigation, negotiation, and settlement decisions.
- Collaborate and set expectations with external and internal
business partners to facilitate claims resolution.
- Support members, business partners, and claimants, through use
of varying communication channels to include utilization of digital
tools to drive timely and effective resolutions through exceptional
service.
- Acquire and apply a foundational knowledge of Property and
Claims (P&C) insurance industry products, and services, to
include P&C insurance policy contracts, coverages and internal
claims handling process and procedures.
- Support workload surges and catastrophe (CAT) response
operations as needed, including mandatory on-call dates and
potential evening, weekend, and/or holiday work outside normal work
hours.
- May be assigned CAT deployment travel with minimal notice
during designated CATs.
- Ensure risks associated with business activities are
effectively identified, measured, monitored, and controlled in
accordance with risk and compliance policies and procedures.What
you have:
- High School Diploma or GED
- Ability to provide exceptional customer service for our members
by communicating clearly and professionally using multiple
communication channels to process information related to auto
claims
- Ability to prioritize and multi-task while navigating through
multiple business applications
- Successfully acquire an insurance adjuster license and
applicable state registrations within 90 days of hireWhat sets you
apart:
- US military experience through military service or a military
spouse/domestic partner
- Bachelor's degreeThe above description reflects the details
considered necessary to describe the principal functions of the job
and should not be construed as a detailed description of all the
work requirements that may be performed in the job.What we
offer:Compensation: USAA has an effective process for assessing
market data and establishing ranges to ensure we remain
competitive. You are paid within the salary range based on your
experience and market data of the position. The actual salary for
this role may vary by location. The salary range for this position
is: $47,820 - $49,820.Employees may be eligible for pay incentives
based on overall corporate and individual performance and at the
discretion of the USAA Board of Directors.Benefits: At USAA our
employees enjoy best-in-class benefits to support their physical,
financial, and emotional wellness. These benefits include
comprehensive medical, dental and vision plans, 401(k), pension,
life insurance, parental benefits, adoption assistance, paid time
off program with paid holidays plus 16 paid volunteer hours, and
various wellness programs. Additionally, our career path planning
and continuing education assists employees with their professional
goals.USAA offers Phoenix employees who reside in designated
service zones, a fully subsidized, reliable, safe, and
employee-centric transportation solution. The service zone includes
all areas connecting to -Tempe: Ahwatukee, Alhambra, Central
Phoenix, Chandler, Gilbert, Maricopa,Mesa, Paradise Valley, Queen
Creek, Scottsdale. -This convenient service will transport
employees from a designated park & ride location to the Phoenix
Campus.For more details on our outstanding benefits, visit our
benefits page on USAAjobs.com.Relocation assistance is not
available for this positionApplications for this position are
accepted on an ongoing basis, this posting will remain open until
the position is filled. Thus, interested candidates are encouraged
to apply the same day they view this posting. -USAA is an Equal
Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.
Keywords: USAA, Sun City West , Auto Claims Adjuster- Entry Level, Other , Phoenix, Arizona
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