Physical Damage Specialist - Phoenix
Company: USAA
Location: Phoenix
Posted on: October 3, 2024
Job Description:
Why USAA?Let's do something that really matters.
At USAA, we have an important mission: facilitating the financial
security of millions of U.S. military members and their families.
Not all of our employees served in our nation's military, but we
all share in the mission to give back to those who did. We're
working as one to build a great experience and make a real impact
for our members.
We believe in our core values of honesty, integrity, loyalty and
service. They're what guides everything we do - from how we treat
our members to how we treat each other. Come be a part of what
makes us so special!The OpportunityAs a dedicated physical damage
specialist, you are responsible for building relationships and
providing oversight of our third-party vendors through virtual or
in person interactions with members, claimants, and third-party
personnel. You will drive USAA's financial strength by ensuring
accuracy and quality of third-party vendors' work product and work
to resolve problems with a focus on the mission and exceptional
member experiences.This hybrid role requires an individual to be in
the office 3 days per week. This position will be based in Phoenix,
AZ.Relocation assistance is not available for this position.What
you'll do:
- Responsible for on-boarding, oversight, maintaining
partnerships, and coaching to performance of our contractual and/or
operational goals as applicable.
- Evaluates vendor work product to ensure quality, accuracy, and
adherence to the terms and conditions of the contract.
- Collaborates with 3PRM on vendor footprint to balance member
needs and operational resources.
- Responsible for complaint and payment discrepancy resolution
within the vendor MOI.
- Provides direction as needed on borderline Total Loss
situations.
- Accountable for providing decisions and insight on physical
damage losses within authority granted and advances requests for
further authority as needed.
- Acquires and applies advanced knowledge of P&C insurance
industry products, services, contracts and internal processes and
procedures to ensure compliance.
- Supports workload surges and/or Catastrophe Operations, as
needed.
- Assists with handling output/throughput and associated USAA
adherence guidelines affiliated with Auto Physical Damage processes
(e.g., Rental, Alternative Parts Utilization, Vehicle Owner
Communication, Assignment Completions).
- Ensures risks associated with business activities are
effectively identified, measured, monitored, and controlled in
accordance with risk and compliance policies and procedures.What
you have:
- High School Diploma or General Equivalency Diploma.
- 4 years auto physical damage estimating experience.
- Currently possess or acquire and maintain individual I-CAR
Platinum Pro-Level 3 certification within 12 months of hire.
- Capability to prioritize, problem solve, and effectively
communicate next steps and path to resolution.
- Effectively communicates through multiple channels to include
utilization of digital tools to drive speed, accuracy, and
service.
- Acquisition and maintenance of insurance adjuster license
within 90 days and designated number of attempts.
- Strong oral and written communication skills.What sets you
apart:
- 2+ years of Auto adjusting experience
- Proven track record to multi-task and triage claims in a
high-volume environment
- Proficiency with CCC vehicle damage estimating system
- Current P&C insurance adjuster license
- I-CAR Platinum certificationThe above description reflects the
details considered vital to describe the principal functions of the
job and should not be construed as a detailed description of all
the work requirements that may be performed in the job.What we
offer:Compensation: USAA has an effective process for assessing
market data and establishing ranges to ensure we remain
competitive. You are paid within the salary range based on your
experience and market data of the position. The actual salary for
this role may vary by location. The salary range for this position
is: $ 67,220 - $ 121,000.Employees may be eligible for pay
incentives based on overall corporate and individual performance
and at the discretion of the USAA Board of Directors.Benefits: At
USAA our employees enjoy best-in-class benefits to support their
physical, financial, and emotional wellness. These benefits include
comprehensive medical, dental and vision plans, 401(k), pension,
life insurance, parental benefits, adoption assistance, paid time
off program with paid holidays plus 16 paid volunteer hours, and
various wellness programs. Additionally, our career path planning
and continuing education assists employees with their professional
goals.For more details on our outstanding benefits, please visit
our benefits page on USAAjobs.com.Applications for this position
are accepted on an ongoing basis, this posting will remain open
until the position is filled. Thus, interested candidates are
encouraged to apply the same day they view this posting. -USAA is
an Equal Opportunity Employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.
Keywords: USAA, Sun City West , Physical Damage Specialist - Phoenix, Other , Phoenix, Arizona
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