Transport Core Network Operations Specialist
Company: Disability Solutions
Location: Chandler
Posted on: October 24, 2024
Job Description:
Job Description:Job DescriptionAt Bank of America, we are guided
by a common purpose to help make financial lives better through the
power of every connection. Responsible Growth is how we run our
company and how we deliver for our clients, teammates, communities
and shareholders every day.One of the keys to driving Responsible
Growth is being a great place to work for our teammates around the
world. We're devoted to being a diverse and inclusive workplace for
everyone. We hire individuals with a broad range of backgrounds and
experiences and invest heavily in our teammates and their families
by offering competitive benefits to support their physical,
emotional, and financial well-being.Bank of America believes both
in the importance of working together and offering flexibility to
our employees. We use a multi-faceted approach for flexibility,
depending on the various roles in our organization.Working at Bank
of America will give you a great career with opportunities to
learn, grow and make an impact, along with the power to make a
difference. Join us!About the Role:The role of the Transport Core
Network Technology Operations Specialist is to act as the technical
subject matter expert responsible for training the teams while
providing support as the escalation point where in-depth analysis
of situations or data requires an evaluation of various factors to
solve business impacting incidents. In addition, this role oversees
projects and direct activities related to initiatives
driven/participated by Operations.This job is responsible for
leading the planning, designing, and implementation of complex
infrastructure solutions to meet deployment requirements aligned
with available playbooks and technical blueprints. Key
responsibilities include providing and communicating technology
solutions across audiences and overseeing projects and activities
related to special initiatives or operations. Job expectations
include leading the resolution process for problems, adhering to
defined practices and policies to obtain results, and establishing
input/output processes and working parameters for systems.Job
Description:The technology areas of focus for the Transport Core
Network Technology Operations Specialist II includes Enterprise
WAN/MAN, DWDM Optical Transport Services, and Metro Ethernet.
Technology Operations Specialists are expected to be well-versed in
numerous networking protocols, technologies and troubleshooting
methodology, including the use of proactive and reactive tools. The
work is always in alignment to the current and approved Network
Services Standards, Incident and Problem Management Policies &
Procedures, governance and management policies set forth by the
firm.This position will interface directly with internal
stakeholders and external suppliers/providers, architecture,
product engineering, product management, and business management.
At times, they may interface with various levels of senior
management. Strong communication and problem-solving skills are a
must. The candidate must be able to work on their own and
successfully in team settings in various sizes and locations.
Adherence and use of standards, product sets, templates, systems,
and artifacts are important to the success of the individual, the
department, and the firm at large. The Technology Operations
Specialist II will be considered a subject matter expert in their
field and is expected to stay current with various technologies,
organizational goals, and industry trends to drive end to end
value.Key Responsibilities:
- Operational Support and Tier-3 Escalation point for Internal
Core and Optical Transport routing environment: Cisco DWDM, Cisco
ASR Router, Arista Router/DWDM 400G platforms / CloudVision, Dark
Fiber, Leased Lines
- Technical areas of focus include but are not limited to WAN
routing and switching and optical transport services
- Lead production support triage efforts for network
infrastructure incidents, manage bridge line troubleshooting and
appropriate team engagement, engage in technical research and
troubleshooting, and escalate to next level of leadership as
needed
- Identify service impact, interpret monitors, dashboards, and
logs
- Provide status updates and technical detail for awareness
communications, ensure accuracy of all communications sent, and
ensure any necessary follow-ups are scheduled.
- Identify possible production failure scenarios,
vulnerabilities, and opportunities for improvement, and take
ownership of escalation
- Participate in the documentation of application flows,
upstream/downstream impacts during outages, the customer experience
in failure scenarios, contacts for various support needs and
ensures appropriate documents and wikis are up to date and
available for use during triage
- Proactive network reviews including routine testing of disaster
recovery scenarios, identification of vulnerabilities and
opportunities for improvement in observability across the network
stack
- Mentorship of Production Services Specialists and technical
leadership within the team
- Work with senior team members to validate impacts and
communicate to all stakeholder's technical status updates
- Participate in the documentation of application flows,
upstream/downstream impacts during outages, the customer experience
in failure scenarios, contacts for various support needs and
ensures appropriate runbooks and wikis are up to date and available
for use during triage
- Work ad-hoc reports and offline incidents at the direction of
the senior team members or leadership
- Promote and enforce production governance during triage/testing
and fix efforts, exercises judgment within defined procedures and
practices to determine appropriate action.
- Adhere to design standards and global design authority
processes and procedures
- Assemble professional documents based on existing templates and
ability to provide accurate work descriptions with assumptions, and
caveats.
- Fulfills requests from business users and operations,
communicates technical status updates with appropriate teams, and
oversees stability, resiliency, reliability, and the performance of
multiple supported systems
- Mentors other team members and provides technical
leadership
- Captures and translates business requirements into complex
infrastructure and/or system design for specific implementations
and collaborates with technology stakeholders, Solution Delivery
Management teams, Technology Project Management teams, Solutions
Engineering teams, and technical service providers for system
design and deployment
- Supports change implementations, proactively identifies and
resolves potential issues resulting from the changes, and performs
access and/or physical provisioning/deprovisioning (additions,
modifications, and deletions) for infrastructure and
applications
- Provides consulting services to Core Technology Infrastructure
(CTI) and technical partners, executes procedures reliably, and
escalates appropriately to solve incidents quickly
- Provides release support when needed and manages engagement
across audiences
- Provides full lifecycle management of the infrastructure and
application environmentsSkills:
- Innovative Thinking
- Production Support
- Result Orientation
- Risk Management
- Solution Design
- Adaptability
- Analytical Thinking
- Collaboration
- Solution Delivery Process
- Stakeholder ManagementRequired Qualifications:
- Expert experience with Network technologies:
- Core LAN/MAN/WAN Technologies - IPv4, L2VPN MPLS-E Segment
Routing, ISIS Lvl2, Multicast mLDP, BGP EIGRP QoS UDP OSPF MetroE,
DWDM, Dark Fiber, Carrier Circuits Leased Line, Broadband, Direct
Internet Access, Tunneling protocols (MACSEC, IPSEC SSL/TLS, GRE,
DMVPN), Routers, Switches, NHRP, IPv6, ACL, VPN
- Understanding of metro, long-haul and subsea optical networking
fundamentals, and industry evolution, including operational &
resiliency aspects
- Experience with troubleshooting complex networking
problems
- Experience with JIRA, Confluence, Agile framework & SCRUM
ceremonies
- Understand configuration management with tools such as Forward
Networks and HPNA
- Experience using (both proactive and reactive) advanced
tooling; Inclusive of but not limited to SevOne, Splunk, Netscout,
Wireshark, NDC, HPNA, NNMI, OBM, IBM Watson, NSO, etc.
- General experience in Network Automation tools and
processes
- Self-starter/self-directed, organized and detail oriented
- Strong technical acumen and analytical skills
- Excellent client interfacing skills
- Strong verbal and written communication skills and ability to
work with all levels of management
- Experience aligning actions to business impact and service
restoral
- Demonstrates ownership: Is accountable and can hold others
accountable (professionally)
- Experience operating with colleagues across different time
zones with a flexible approach to working hours (ability to work
varied hours) to successfully interact and communicate on a global
level
- **This job requires weekend work and a later shift Desired
Qualifications:
- Experience in Networking-related disciplines within a design,
implementation, or operations role
- Relevant Industry certifications in Network Technologies
- Cloud or SDN knowledge and experience
- Experience with SDN; Cisco ACI, VMware NSX, Arista
CloudVision
- Experience with SDWAN, preferred if on CloudGenix
- Experience with automation tools such as Python, Ansible, YAML
or Django, API calls (to ticketing systems and network devices),
and frontend web development
- Experience working in an Agile environment
- Experience of working within Financial Services (Insurance,
Banking, Investment banking)
- Experience with other network technologies: Firewall,
Proxy/Threat Prevention, DDI, Load Balancing, and AAAShift:2nd
shift (United States of America)Hours Per Week: 40
Keywords: Disability Solutions, Sun City West , Transport Core Network Operations Specialist, Other , Chandler, Arizona
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