Systems Analyst
Company: Credit Union West
Location: Glendale
Posted on: September 25, 2024
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Job Description:
Credit Union West has been named a 'Top Company to Work for in
Arizona' for the 12th year in a row ()! This prestigious award
announced by BestCompaniesAZ is earned by achieving stellar marks
in a comprehensive workplace survey, where employees are asked to
rate and share feedback including culture, leadership and overall
satisfaction.Credit Union West continuously looks for ways to
improve employee satisfaction and experience. In addition to high
paying wages, Credit Union West also offers the following:Full-time
employees receive 100% paid health, dental & vision insuranceEarn
incentives up to 15%, depending on position401K plan with employer
matching funds up to 5%Profit SharingTuition reimbursementGym
membership reimbursementPaid time off for holidays, vacation, and
sick daysDiverse and inclusive workplaceCredit Union West
membership and discountsBe part of our award-winning team!Position
SummaryEnhances the quality of life for Credit Union members/team
members by meeting or exceeding their service expectations.
Responsible for maintaining and monitoring several non-operating
system related software and processes as to maintain uninterrupted
service to our members and staff. Researches and identifies various
system and process related issues, finding root causes, designing,
and then implementing a solution. Responsible for meeting with
departments and business units regularly to identify inefficiencies
and make recommendations on reconfigurations, modifications, and
extensions of our systems to provide an improved process.Essential
Functions & Additional Responsibilities45% - Business Analysis -
Regularly meets with departments to evaluate new and evolving
business needs. Applies broad and detailed knowledge of systems and
vendors to make software or procedural recommendations, as well as
and solving problems and gaining efficiencies. Partners with
departments, and business units to communicate technological
capabilities, while jointly working to identify efficiencies and
opportunities for process improvement and change to maximize the
value the Credit Union receives from our systems and applications.
Writes and maintains both functional and procedural documentation
on departmental procedure, system processes and automation.35% -
Application Maintenance and Monitoring - Regularly works to resolve
various software related issues as identified by staff via a
ticketing system, providing prompt and regular updates on the
status of a resolution. Carefully installs, implements, updates,
and configures non-operating system software, coordinating with
staff and end users to minimize negative service impacts. Installs
and implements code from programmers into the core banking
software. Monitors systems and automation on a daily basis,
troubleshooting identified issues, and then designing and
implementing a solution while following departmental standards.
Organizes and runs user acceptance testing (UAT) by writing and
modifying UAT scripts, building a UAT team, and running regular UAT
meetings.15% - Data Analysis and Reporting - Provides data analysis
on a variety of business-related data, often generated from
multiple systems, tying that information together, and aggregating
as needed to provide simplicity and clarity to Credit Union staff
on particular business practices and products. Writes, edits, and
publishes reports, utilizing a variety of tools, systems, and
programming languages. Provides Credit Union staff with accurate
and contextual analysis on reports and data, while communicating
that analysis clearly and succinctly.5% - Performs other duties as
assigned.Education:Bachelor's degree in Information Systems or
related field obtained through a formal 4-year program at an
accredited educational facility preferred or equivalent
experience.Experience:3-5 years of Information Systems experience
in financial institution preferred. Power-On experience
preferred.Skills & Competencies--- Thorough knowledge of change
management processes.--- Basic understanding of SQL Query
writing.--- Live the mission, vision, and core values of the credit
union.--- Able to communicate effectively and tactfully with
employees and members both orally and in writing.--- Demonstrate
critical thinking and being self-reliant to better analyze and
solve problems.--- Effective time management and organizational
skills. Ability to multi-task and be agile to serve members and
employees.--- Maintain working knowledge of Microsoft Office,
SharePoint, and collaborative tools (Teams and Zoom).--- Thorough
knowledge and understanding of organization's Employee Handbook and
policies.--- Must demonstrate a functional knowledge of the Bank
Secrecy Act in addition to other Federal laws, including but not
limited to: U.S. Patriot Act, Office of Foreign Assets & Control,
Anti-Money Laundering, Right to Financial Privacy Act, and the Bank
Bribery Act.
Keywords: Credit Union West, Sun City West , Systems Analyst, Professions , Glendale, Arizona
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