Product Owner (Sr. Analyst), Digital Customer Experience
Company: Disability Solutions
Location: Phoenix
Posted on: October 19, 2024
Job Description:
ABOUT THE COMPANYRepublic Services, Inc. (NYSE: RSG) is a leader
in the environmental services industry. We provide customers with
the most complete set of products and services, including
recycling, waste, special waste, hazardous waste and field
services.--Our industry-leading commitments to advance circularity
and support decarbonization are helping deliver on our vision to
partner with customers to create a more sustainable world.In 2023,
Republic's total company revenue was $14.9 billion, and adjusted
EBITDA was $4.4 billion. We serve 13 million customers and operate
more than 1,000 locations, including collection and transfer
stations, recycling and polymer centers, treatment facilities, and
landfills.Although we operate across North America, the collection,
recycling, treatment, or disposal of materials is a local business,
and the dynamics and opportunities differ in each market we serve.
By combining local operational management with standardized
business practices, we drive greater operating efficiencies across
the company while maintaining day-to-day operational decisions at
the local level, closest to the customer.Our customers, including
small businesses, major corporations and municipalities, want a
partner with the expertise and capabilities to effectively manage
their multiple recycling and waste streams. They choose Republic
Services because we are committed to exceeding their expectations
and helping them achieve their sustainability goals. Our 41,000
team members understand that it's not just what we do that matters,
but how we do it.Our company values guide our daily actions:
- Safe: We protect the livelihoods of our colleagues and
communities.
- Committed to Serve: We go above and beyond to exceed our
customers' expectations.
- Environmentally Responsible:--We take action to improve our
environment.
- Driven: We deliver results in the right way.
- Human-Centered:--We respect the dignity and unique potential of
every person.We are proud of our high employee engagement score of
86. We have an inclusive and diverse culture where every voice
counts. In addition, our team positively impacted 4.6 million
people in 2023 through the Republic Services Charitable Foundation
and local community grants. These projects are designed to meet the
specific needs of the communities we serve, with a focus on
building sustainable neighborhoods. ----STRATEGYRepublic Services'
strategy is designed to generate profitable growth. Through
acquisitions and industry advancements, we safely and sustainably
manage our customers' multiple waste streams through a North
American footprint of vertically integrated assets. --We focus on
three areas of growth to meet the increasing needs of our
customers: recycling and waste, environmental solutions and
sustainability innovation.With our integrated approach,
strengthening our position in one area advances other areas of our
business. For example, as we grow volume in recycling and waste, we
collect additional material to bolster our circularity
capabilities. And as we expand environmental solutions, we drive
additional opportunities to provide these services to our existing
recycling and waste customers.Recycling and WasteWe continue to
expand our recycling and waste business footprint throughout North
America through organic growth and targeted acquisitions. The 13
million customers we serve and our more than 5 million pick-ups per
day provide us with a distinct advantage. We aggregate materials at
scale, unlocking new opportunities for advanced recycling. In
addition, we are cross-selling new products and services to better
meet our customers' specific needs.Environmental SolutionsOur
comprehensive environmental solutions capabilities help customers
safely manage their most technical waste streams. We are expanding
both our capabilities and our geographic footprint. We see strong
growth opportunities for our offerings, including PFAS remediation,
an increasing customer need.--SUSTAINABILITY INNOVATIONRepublic's
recent innovations to advance circularity and decarbonization
demonstrate our unique ability to leverage sustainability as a
platform for growth.The Republic Services Polymer Center is the
nation's first integrated plastics recycling facility. This
innovative site processes rigid plastics from our recycling
centers, producing recycled materials that promote true
bottle-to-bottle circularity. We also formed Blue Polymers, a joint
venture with Ravago, to develop facilities that will further
process plastic material from our Polymer Centers to help meet the
growing demand for sustainable packaging. We are building a network
of Polymer Centers and Blue Polymer facilities across North
America.We continue to advance decarbonization at our landfills. As
demand for renewable energy continues to grow, we have 70 landfill
gas-to-energy projects in operation and plan to expand our
portfolio to 115 projects by 2028.RECENT RECOGNITION
- Barron's 100 Most Sustainable Companies
- CDP Discloser
- Dow Jones Sustainability Indices
- Ethisphere's World's Most Ethical Companies
- Fortune World's Most Admired Companies
- Great Place to Work
- Sustainability Yearbook S&P GlobalROLE HIGHLIGHT:
- Role is open to AZ candidates as remote. However, there will
need to be in the office from time to time.
- Location: 18500 N. Allied Way (N. Phoenix/Scottsdale &
101).
- Relocation: not being offered at time.POSITION SUMMARY:-- The
Digital Marketing Senior Analyst will play a key role in supporting
the strategy and execution of an omni-channel world-class customer
experience. This role will work directly with Sales, Marketing,
Customer Support, Operations, and IT to gather requirements &
provide scalable solutions that marry technology capabilities and
best practices with Republic Services' customer and internal needs.
The ideal candidate will have solid functional and working
knowledge of Salesforce products such as Sales Cloud, Service Cloud
and Marketing Cloud and should be comfortable working in a dynamic
and high visibility role within the organization.PRINCIPAL
RESPONSIBILITIES:--
- Defines and manages the interconnectivity of online and offline
experiences with the goal of ensuring that customers regardless of
channel have a seamless experience
- Shapes product roadmap that will optimize the user experience
and the customer lifecycle
- Leverages inputs from stakeholders, VoC, product roadmap and
analytics to continuously define and prioritize features to improve
the customer and employee experience.
- Designs and measures reporting to track objectives and key
results of product development
- Maintains strong relationship with architect and engineers to
deliver and iterate on product roadmap
- Evaluates AppExchange products to address technology or data
gaps
- In partnership with Sales and IT partners manages and maintains
the day-to-day relationship with 3rd parties.
- Conducts and owns updates and analysis for key performance
indicators and dashboards and uses information to make
recommendations to drive results.
- Communicates with internal and external customers for relevant
input to develop and implement successful projects.
- Uses information received to make recommendations to support
and influence business goals and objectives.
- Performs other job-related duties as assigned or
apparent.QUALIFICATIONS:--
- Experience with Salesforce, ERP, and digital and data
platforms
- Ability to think strategically and see the big picture,
analyzing a problem or project from a variety of angles, yet
examining specific aspects in significant detail
- Process-oriented, mindset of continual improvement; real
passion for ingesting and analyzing data, documenting processes
with the intent of driving progressive improvements and significant
innovation
- Cross-functional leadership experience with ability to
influence stakeholders and build consensus in a matrixed
organization structure
- Excellent project management skills; confident managing upwards
and coordinating with cross-functional dispersed teams with a good
understanding of project management tools and concepts.
- A good balance of technical knowledge and business acumen with
a customer-first mindset
- Able to work diligently and independently, but according to
direction and within pre-set guidelines.MINIMUM QUALIFICATIONS:--
- 3 years of experience working with digital marketing
technologies.
- Minimum of 2 years of product management experience.Rewarding
Compensation and BenefitsEligible employees can elect to
participate in:--- Comprehensive medical benefits coverage, dental
plans and vision coverage.--- Health care and dependent care
spending accounts.----- Short- and long-term disability.--- Life
insurance and accidental death & dismemberment insurance.---
Employee and Family Assistance Program (EAP).--- Employee discount
programs.--- Retirement plan with a generous company match.---
Employee Stock Purchase Plan (ESPP).The statements used herein are
intended to describe the general nature and level of the work being
performed by an employee in this position, and are not intended to
be construed as an exhaustive list of responsibilities, duties and
skills required by an incumbent so classified.-- Furthermore, they
do not establish a contract for employment and are subject to
change at the discretion of the Company.EEO STATEMENT:Republic
Services is an equal opportunity employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, gender, sexual orientation, gender identity or
expression, national origin, age, disability, protected veteran
status, relationship or association with a protected veteran
(spouses or other family members), genetic information, or any
other characteristic protected by applicable law.
Keywords: Disability Solutions, Sun City West , Product Owner (Sr. Analyst), Digital Customer Experience, Professions , Phoenix, Arizona
Didn't find what you're looking for? Search again!
Loading more jobs...